Returns in Carrefour: how to make an exchange or return of products

In Carrefour stores and hypermarkets we can find practically everything, from food to bedding or to wear on a daily basis, through technology and small or large appliances. The more offer there is and the more varied it is, the more doubts we have when it comes to knowing how to proceed to make an exchange or a return, right? Stop looking; you’ve come to the right place! we bring youth and returns in Carrefour so that you can use it whenever you need them. Let’s go to see her!

Returns (free) in physical Carrefour stores, indications to take into account

Surely you know this section; however, it is worth doing a little review, right? If you want to make An item that you have bought in stores or on the Carrefour website, for example, pajamas that you are not completely convinced about, you can go to a hypermarket and carry out your management comfortably there.
Show the product to be returned along with the invoice or purchase receipt. You will have to go to the Customer Service desk.
The person in charge will proceed to make the appropriate checks to ensure that the item is not used and preserves the conditions in which it was sold.
Then you will make the payment using the same payment method that you used at the time of purchase unless you indicate otherwise.
You should know that items purchased at Carrefour Market and Express can be returned at any Carrefour Center, be it a hypermarket or supermarket.
Have you seen how simple everything is and how easy it is? And it is also very fast!

Request home collection to make a return of your online purchase

If you have bought something on the hypermarket’s official website and it turns out that you want to return it for whatever reason, you can go to a physical store or request home collection, this last option is the most appropriate if it is technology or home appliances big size.
If you used the Drive or Click & Collect service that the company makes available to customers, in this case you should go to a hypermarket.
First of all you must fill out the return form that you will find on the web and detail where the reason for the return is indicated.
Then make an appointment with the carrier. He will come to your home on the day and time indicated.
Prepare the package to return. To do this, paste the return label or delivery note in a visible place on the box.
Once the package is received at the Carrefour warehouses, there will be the checks they deem appropriate and they will proceed to refund your money using the same payment method within 15 days.
Regarding purchases made in supermarkets of the brand and Bodega de Carrefour.es, the rule is a little different, so you will have to contact the Customer
Service so that they can tell you how to proceed so that you can make your purchase. Return.

What items CANNOT be returned to Carrefour stores

Take a good look; this is what you will NOT be able to return to Carrefour:

Any music, movie or video game item once it has been opened or unsealed.
In the case of computers, household appliances, electric skates and hover boards, the brand reserves the right to carry out a check first.
For reasons of safety and hygiene, products for personal use such as bedding, underwear, mattresses and pillows cannot be exchanged the return is only allowed in the case of having a factory defect.
Items in the food section can only be returned if they are in poor condition.

Frequently asked questions about returns at Carrefour

Period available to make an exchange or return

The period available to all Carrefour brand customers to make for another product is 60 calendar days from the date of purchase or receipt of the order if it was made through the website. You have plenty of time, no excuses.

Bazaar items and electronics, company rules

As for this section, all items must be in good condition; the customer must show the purchase receipt or invoice and also not have thrown away packaging, accessories, or instruction manual.

For some items of electrical appliances, the It may take a few days to complete, since you first have to go through the Technical Service to check its status. Similarly, the term may not exceed 15 calendar days.

Items with added value, in this case you have to know…

The return must be complete, if at the time of purchase the item was associated with, for example, a gift, the customer must return it, otherwise, the company may refuse to proceed with the exchange or return.

When the specific or special promotions in which the cheapest item is given away, as it will appear with a zero amount on the ticket orpurchaseinvoice, what will be done will be to deduct from the total to be returned the price that the item in question would have if it were not be part of a promotion.

Do I have to pay expenses for making a return to Carrefour?

If it is done in Carrefour hypermarkets, no, you do not have to pay any expenses.

Regarding the returns of online products, if the reason is a factory defect, you will not have to pay anything. For items that are returned at the customer’s discretion, the associated return costs will have to be paid.

Marketplace returns or products sold by third parties on the Carrefour website

For these cases, the customer also has a period of 60 days from the delivery of the order.
The return must be requested on the web in the ‘My orders’ section. Select the item in question and click on ‘return’. From there the seller will contact you as each of them is governed by rules when making.

You must bear in mind that returns will not be received for those items that have been custom designed under customer specifications, such as computers or similar.

Regarding the of large household appliances, the authorized Technical Assistance Service must first carry out the verification.

We’re done! Now you know everything you need to make a change or a return in the physical or online stores of Carrefour, that’s how nice it is!